May Commencement 2016:
Rooms are fully committed at this time
Requests to be added to the waitlist may be sent to email@example.com
Cancellations and Deposits:
Cancellation and modification requests must be received in writing at least 30 days before the planned arrival date. Reservations made within the cancellation period are considered non-refundable and require a full prepayment at the time of booking.
Non-refundable, advance deposits will be processed beginning 30 days prior to the reservation arrival date. The deposit amount is equal to the amount of room and tax for the number of rooms received. No rooms will be held without a deposit. Cancellations made within 30 days of arrival will be subject to a forfeit of the entire deposit.
May Commencement 2017:
Room requests for May 5th and 6th of 2017 may be submitted through our online form, beginning Monday, May 9, 2016 at 8 a. m. EST through Wednesday, May 11, 2016 at 11:59p. m. EST. Guests calling in for reservations will be asked
On Thursday, May 12, guests will be selected at random through a lottery for room assignments until all available rooms are committed in the hotel. Due to the overwhelming number of requests during this period and our desire to accommodate as many families as possible during this exciting time, there will be a maximum of three rooms reserved per guest. *There are no minimum length of stay restrictions.
Please allow 72 hours for us to process the initial room assignments from the lottery drawings. If we are able to accommodate your request, you will receive a phone call from our team requesting additional information, including a valid credit card and deposit to guarantee the room(s). If you have not received a room you will receive an e-mail noting that you have been placed on the waiting list.
A non-refundable deposit of $100 will be charged upon confirmation for each room reserved. This deposit will be collected as a cancellation fee at any time the reservation is cancelled after booking. The remaining balance on any reservations will be due and charged 30 days prior to arrival, at which time the reservation cannot be changed or cancelled. Please use caution when submitting multiple requests for a single family to avoid cancellation fees imposed on duplicate bookings.
If you are selected in the lottery and receive a call from our team to confirm rooms, we request that you return the call within 24 hours to guarantee the room. After that time, your request will go on the waitlist and we will move on to another guest.
In order to expedite the process, we request that calls for a “status check” not be made prior to Monday, May 16, 2016.
Once the hotel is fully committed, all remaining requests will be placed on our waitlist, which is managed throughout the year. All guests being placed on the waitlist will receive an email notification from our team confirming that status.
Questions? Contact us:
Phone: 1-800-233-7505 or 814-863-5050